Supersonic ********** service

We had an internet line with Nepic. It was fantastic. Since the Nepic-Supersonic merger the internet connection our internet connection has been unstable and dismally slow. Our internet connection is non existent at least once a day for a few hours at a time, and when we do finally have a connection again it is horrifically slow. Earlier this year we upgraded to a 3Mbps line, on average we are getting less that 1mbps in the speed tests with moats tests coming out at 0.90mbps-0.08mbps. This is unacceptable. For a few months we have been paying for a service (which was fantastic before the merger) which literally doesn’t even work since the merger. Most days we have no WiFi access at the house (affecting our ability to log into training courses and work meetings which has a direct impact on our income) and when we do have access it is too slow to be able to open an email. I feel that if Supersonic has been unable to offer the promised service which we have never defaulted a payment on, then Supersonic should also come to the party in terms of financial reimbur*****t. We pay for a 3Mbps line and are receiving less that 1mbps service, not to mention the time we receive 0. I feel it is only fair that Supersonic reimburses the difference between the cost of the 3Mbps and 1mbps line for the months affected.