Supersonic ********** service

I am highly disgusted by the ********** service I received from Supersonic, It’s been two weeks that my WiFi has been down, I have been using my cellphone to phone their call Centre and im constantly being transferred from Pillar to post e.g client services, then be transferred to technical service and all these departments are not able to assist, it’s as if they don’t know what they doing, You will be asked the same question over and over, they will request your serial number but nothing happen, then I was told I have cancellled my contract, why would I cancel my contract when I need the facility most, Worst they have an automated what’s up system which is pathetic the ladies name is Zanele highly inefficient, Then Portia from client service tried to help todate I am still awaiting her to return my call and send a technician to my house, I am highly frustrated and disgusted yet my account is up to date

Please refer to sms from supersonic sent last week and todate I have not heard from them

Good day, Your support call was logged with Vumatel on 2020-07-09 12:52 PM with reference number ISP-184634. Please ensure that you keep the fibre device and router in your home switched on while we troubleshoot the problem. We aim to resolve the issue within 3 working days, however, this time may vary depending on the nature of the fault. Kind regards, The Vuma Team

Can someone please intervene and assist me on my frustration