Supersonic hopeless call centre and no support

What a hopeless call centre, clueless agents don't even know the features or ports of a Router but proceeded to tell me to reset my router which wasn't working. Eventually without their help I just managed to login to router but now to get my PPPoE settings is something else, tried all combinations and each time it says it is "incorrect". Eventually asked the agent to sms or email them to me in case he was saying it wrong, but he couldn't even get that right as I never received anything. All I succeeded in doing was wasting 53 Minutes of my airtime with an empty chair on the other side of the line. Apparently my case has been "escalated" to 2nd line support, which i'm not holding my breath for... Now have to tether off my phone in order to work since the ******* fibre doesn't work now.

Not to mention it took them a whole month to activate my line in the first place which was a saga on it's own. Save yourself the pain and chose virtually ANY other ISP...