Supersonic home Broadband worse service

Their service says just plug and connect, let me tell you something it's just lies I should have believed the reviews I saw about Supersonic home Broadband router it's been a week still the router is not connected , you spend so much time calling them they tell you their technician will call you within 48 hours, it's been more that 72 hours waiting, what I know when you put the simcard in the router you can't take it out when you take it out it blocks the simcard, guess what one of their agent when I called she made me take out the simcard when she realized that she messed up she told one of the technician's will give me a call that was Saturday today it's Wednesday I'm still waiting what a service it doesn't even deserve one star I gave them one star because I couldn't continue with my review, worse service ever. Lier Lier Lier.