Supersonic has worst service

This experience has been the worst I have ever had to deal with 2 weeks ago I asked supersonic to migrate my internet line to a new complex as I was moving and the new place has a fibre box already. I phoned about a week ago to ask the progress and I was told to call vumatel as I have missed my installation. After phoning vumatel turns out supersonic had told them its a nee installation and they can't move forward if supersonic doesn't change it. I have phone supersonic atleast 5 times now to complain about this and everytime is same story they wil escalate it to a manager or the projects manager will contact me if this is true the turn around timenis more than a week for them to phone and while this is happening I am stuck with no internet.