SuperSonic has the Worst Customer Service

I have had the worst experience with Supersonic, I signed up with them in 2019 for a 24 month contract at R549 per month. This was a 4Mbps line that came with free installation. The installation took almost 2 months, I should have known already by then it would not end well. 10 months into the contract I get upgraded to a higher bandwidth(20Mbps) which i did not request. This was followed by complaints by me to stick to the original contract plan. I was then downgraded to 10Mbps and I have been in a fight since September to have my account sorted. I have logged called since September 2020 and its 2021 and my account has not been resolved. I am beyond frustrated. This has been the worst experience ever.

Let me add, I did not request any upgrades so it looks like Supersonic techies just upgrade their clients as they wish. This is not allowed. I am still waiting for my account to get resolved. How long should. person wait, its been 5 months already.