Supersonic has degraded from a 5 start to 0.

To Whom It May Concern, I am writing to express my deep frustration regarding the continued lack of service delivery and failure to meet the terms of my internet subscription. Despite multiple attempts to engage with your support team over the past three days, my issue remains unresolved.

I am currently paying for a 50 Mbps line, yet I continue to receive speeds as low as 4 Mbps. This is unacceptable and falls far below the service level I am being billed for. Repeated calls and complaints have been ignored or inadequately addressed, leaving me with no confidence in your commitment to resolving this matter.

If this issue is not rectified immediately and my line speed restored to the agreed 50 Mbps, I request that you cancel my line without further delay. I am no longer willing to pay for a service that is consistently unreliable and falls short of what was promised.

Please treat this matter with the urgency it deserves.