NL
Neil L
1 reviews | Active since Aug 2017
02 Jan 2024, 11:35
Supersonic has become worse than ever.
They've recently changed their website and it does not work. My browser says their website is dangerous and unsecure. I cannot make payment. I also cannot get hold of them on their Whatsapp line or their landline number (the line is "congested", a voice tells me).
There is something catastrophic going on with this company, Stay away. Avoid.
Helpful (0)
Replies (9)0
Replies (9)
Supersonic 's replyOfficial
02 Jan 2024, 11:57Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
Supersonic 's reply02 Jan 2024, 11:57
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
NL
Neil L's updateReviewer Update
02 Jan 2024, 12:52What is the reference? Your invoice doesn't say. Nor do you.
Highly unprofessional
Highly unprofessional
NL
Neil L's update02 Jan 2024, 12:52
Reviewer Update
What is the reference? Your invoice doesn't say. Nor do you.
Highly unprofessional
Highly unprofessional
NL
Neil L's updateReviewer Update
02 Jan 2024, 12:53I need to put some kind of reference, right? Is that the account number?
Are you under new management or something? Something has changed, and not for the better.
Are you under new management or something? Something has changed, and not for the better.
NL
Neil L's update02 Jan 2024, 12:53
Reviewer Update
I need to put some kind of reference, right? Is that the account number?
Are you under new management or something? Something has changed, and not for the better.
Are you under new management or something? Something has changed, and not for the better.
NL
Neil L's updateReviewer Update
02 Jan 2024, 15:22I'm afraid there's a discrepancy. Your invoice sent to me via email tells me I have to pay into a Standard Bank account. YOu say it's CAPITEC.
What's going on?
What's going on?
NL
Neil L's update02 Jan 2024, 15:22
Reviewer Update
I'm afraid there's a discrepancy. Your invoice sent to me via email tells me I have to pay into a Standard Bank account. YOu say it's CAPITEC.
What's going on?
What's going on?
NL
Neil L's updateReviewer Update
02 Jan 2024, 15:25Your website is unsecure and my browser tells me it has viruses.
Your payment details are sketchy. What's going on?
Your payment details are sketchy. What's going on?
NL
Neil L's update02 Jan 2024, 15:25
Reviewer Update
Your website is unsecure and my browser tells me it has viruses.
Your payment details are sketchy. What's going on?
Your payment details are sketchy. What's going on?
Supersonic 's replyOfficial
02 Jan 2024, 15:30Good afternoon, Neil,
Currently, we are migrating from the legacy billing system; hence, the Standard Bank banking information; hence, they appear on invoices. Nevertheless, it's not an issue if you have used those details as we can allocate payments into your account.
Currently, we are migrating from the legacy billing system; hence, the Standard Bank banking information; hence, they appear on invoices. Nevertheless, it's not an issue if you have used those details as we can allocate payments into your account.
Supersonic 's reply02 Jan 2024, 15:30
Official
Good afternoon, Neil,
Currently, we are migrating from the legacy billing system; hence, the Standard Bank banking information; hence, they appear on invoices. Nevertheless, it's not an issue if you have used those details as we can allocate payments into your account.
Currently, we are migrating from the legacy billing system; hence, the Standard Bank banking information; hence, they appear on invoices. Nevertheless, it's not an issue if you have used those details as we can allocate payments into your account.
NL
Neil L's updateReviewer Update
02 Jan 2024, 15:47And why is your website full of viruses and malware?
NL
Neil L's update02 Jan 2024, 15:47
Reviewer Update
And why is your website full of viruses and malware?
Supersonic 's replyOfficial
03 Jan 2024, 13:30Good day, Neil,
Our web development team is looking into it as a matter of priority.
Our sincere apologies for the inconvenience caused.Kind regards,AM
Our web development team is looking into it as a matter of priority.
Our sincere apologies for the inconvenience caused.Kind regards,AM
Supersonic 's reply03 Jan 2024, 13:30
Official
Good day, Neil,
Our web development team is looking into it as a matter of priority.
Our sincere apologies for the inconvenience caused.Kind regards,AM
Our web development team is looking into it as a matter of priority.
Our sincere apologies for the inconvenience caused.Kind regards,AM
NL
Neil L's updateReviewer Update
03 Jan 2024, 14:09Interesting because your CS staff told me that I was the only customer complaining about this and that it's all on me. Please provide better training for CS staff.
NL
Neil L's update03 Jan 2024, 14:09
Reviewer Update
Interesting because your CS staff told me that I was the only customer complaining about this and that it's all on me. Please provide better training for CS staff.