Supersonic has a don't care attitude

My query is not about today.. you have my details you can see that I have logged a query numerous times, at the end of the month, my wifi gets disconnected by your system, and shows a negative or zero balance when I have data left over, more than 50GB,last week I was disconnected from 9am until 5pm,the entire work day, a query was logged and I was given a reference number, or is that another lie and incompetence from supersonic side.. I need a valid reason as to why this happened, I Also need to be credited in some way, for wasting money on 3 hour call to supersonic, and having to buy data on my phone to be connected to my work office because supersonic disconnected my services abruptly with no reason why it happened, and cannot confirm that it won't happen again

But there is still a problem monthly, when the billing is done, and at the end of the month, if it's not the entire work day, then for 2 to 3 hours, the wifi is unavailable, and shows a zero or minus balance when i have data available