Supersonic got it right again.

Well, Supersonic got it right again. On Thursday 2020-08-27 we received a call fron Supersonic from telephone number *** at 09:49, where a guy called and told my husband that he is calling in connection with the cancelation of their services, this, was what he understood from my complaint.

The person who phoned, obviously never read the complaint as his manager told him to call, neither did he do his research because he didn't know whether we have wireless or fiber.

When asked if he's only calling to confirm the cancellation or resolve our complaints such as overbilling, poor service delivery etc, he seemed confused. He said that we have to give 1 calender month's notice if we want to cancel their services, we can send it anytime from Friday 2020-08-27 to Thursday 2020-09-10. After spelling out all our complaints about Supersonic, he actually stated that he would have to find out about most of our problems.

When told that we have been overbilled since we were forced onto the Supersonic network, he said he's seen now on the computer that there has been 2 credit notes passed to pay back the overbilling, so that's fine. My husband then informed him that he doesn't know about this and that nobody ever came back to him on any of our complaints. He said, relating to the network problem, he would have to talk to the technicians.

He was told, the biggest problem is, there is no feedback from the company for complaints, you phone, you get a ticket number and once you have a ticket number you are just forgotten about.

When he was questioned about all the problems, he said he will get back to us and he promised to call after speaking to the technical side and the finance department on Friday 2020-08-28, between 12:00 and 14:00. Needless to say, it is now Sunday 2020-08-30 and still no call.

Why did we even think there would be 1? And this from the back office staff.

Supersonic will never see us or any of our friends or family again as it is the worst service provider we have ever had.