1 reviews | Active since Jul 2020
Supersonic gives pathetic service!
I'm having an awful time Supersonic. I signed up with them for a 50/50 Mbps fiber package and got activated on 29/06/2020. I phoned them on the same day to complain about the range of the Wi-Fi as it kept cutting me off within 10 meters. I did a speed test a few hours later and noticed the speed had dropped drastically, UNDER 20Mbps for a 50/50 package but I thought it is the first day so perhaps it is still syncing so I tried a few times with different speed test apps and the results were the same. I phoned the following day to notify them and another ticket was logged for me and I was told a technician will contact me within 48hrs...oh I'm still waiting, sigh.
I have not received a single phone call/sms/WhatsApp message/email regarding the 2 tickets. I have made over 10 phone calls, sometimes twice a day and all I get told is 'the status of the tickets have been changed to high' or something to that effect. I'm wondering if Supersonic's modus operandi is to torment clients to the point where we cancel our contracts and Supersonic cash in on the claw-back. They came highly recommended but I am extremely disappointed with them as I believe they do not care about resolving the issues for me.
At the time of writing this review, the speed test results is 19.55/14.63 Mbps...and this is for a 50/50Mbps package. Sigh
I do apologise for the inconvenience caused. I have escalated your issue to our technical department who will investigate and get in touch as soon as possible to assist.
Regards,
Sandra
I do apologise for the inconvenience caused. I have escalated your issue to our technical department who will investigate and get in touch as soon as possible to assist.
Regards,
Sandra
I keep hearing the same response, that the status of the tickets have been changed to high and escalated to the technical dept for investigation and someone will be in touch with me...since the tickets were logged.
How long is the investigation going to take? Below is the current sped test results, for a 50/50Mbps. It is simply pathetic! and I have been using just about every available channel available; WhatsApp (posted numerous screenshots), Phone calls...sigh
image.png 39.39 KB
I keep hearing the same response, that the status of the tickets have been changed to high and escalated to the technical dept for investigation and someone will be in touch with me...since the tickets were logged.
How long is the investigation going to take? Below is the current sped test results, for a 50/50Mbps. It is simply pathetic! and I have been using just about every available channel available; WhatsApp (posted numerous screenshots), Phone calls...sigh
image.png 39.39 KB
I there any feedback on this? This is extremely infuriating as the issue has not been resolved and I have not been provided with the progress on the so called investigation. Below is the latest speed test result again for a supposedly 50/50Mbps package:
image.png 31.88 KB
I there any feedback on this? This is extremely infuriating as the issue has not been resolved and I have not been provided with the progress on the so called investigation. Below is the latest speed test result again for a supposedly 50/50Mbps package:
image.png 31.88 KB
Any feedback on my issues? Current speed test results for a supposedly 50/50Mbps package
image.png 32.25 KB
Any feedback on my issues? Current speed test results for a supposedly 50/50Mbps package
image.png 32.25 KB