SUPERSONIC GIVES OUT PERSONAL DETAILS OF CUSTOMERS WITH NAME AND SURNAME AND INCLUDING THEIR ADDRESSES

Good day

I received a message from your organization telling me the following :

Dear Valued Customer. Please take note that your account is currently in arrears. To continue to enjoy your seamless Internet connectivity, please make arrangement to make full payment within three (3) working days to bring your account up to date. Your account number ********* should be used as reference on payment. Please click the link to view your payment options https://***************** The Supersonic Team

1. Not a very good way to conduct your business by sending threatening emails to people like myself when my account is actually up to date. 2. Upon contacting the call centre at 10h10 today 2021-05-27 and holding on I opted for a call back, which at 19h10 I have still not received. 3. I contacted the call centre yet again at 18h35,and held on for just over 15 minutes. And when my call was answered I could hardly hear the call centre agent due to a terrible line he had. 4. After enquiring why I received the sms, as your organisation debits my account monthly, I was told to hold on. After waiting for about 7 minutes i was told that it was a mistake, and I'm not in arrears. I was given a reference number cas-***************** and was informed this would be escalated. 5. As was talking to the agent I logged into the portal with MY details to try see if I could get a statement and to my surprise I was presented with someone else's details and not mine. (as per attached screen shots) 6. I tried downloading statements and invoices and again was given the wrong details. (attached documents)

So now, this brings us to a huge concern, so much so I think I need to seek legal advise and open a ******** case. The fact that i was presented not only with someone's bill and invoice but all their personal details as well. Which now begs the question as to who has now been given all my details and know details about me??

This is a direct contravention of the POPI act https://ispa.org.za/code-of-conduct/ as well as a huge violation to myself as well as the person who details I have received.

Now, it's pretty simple, I want to know what is going to be done about this as I now live in fear of *****, identity ***** and concerned for my family and safety as my personal details have been given out.

I will not accept such unprofessional business ethics, nor will I just go quietly into the night.

If I do not get a valid plausible explanation not only telephonic but on an official letterhead signed by the CEO I will be forced to make this a huge concern for all South Africans.

You have till Friday 2021-05-28 close of business to get into contact with me or I will escalate this issue to authorities, attorneys and social media.

Till to date i have not even had a reply to my mail let alone a phone call. I have logged a complaint with ISPA (Confirmation of receipt of mediation request #3903 : Supersonic FTTX (Pty) Ltd | customer service) as OUR information is being thrown around the country side for all to see, Names, Surnames, Physical Addresses, account numbers, contact details... Really??? NOT ONE PERSON AT SUPERSONIC HAS BOTHERED TO CONTACT ME TO DATE.