AS
Albert S
1 reviews | Active since Apr 2022
03 Nov 2023, 18:23
Supersonic ghosting me
My fibre is down for the 13th time this year. Just checking, do you care about customer service? Request a call back, they call but drop the call. This is not an isolated event. Try the whatsapp help -they let the conversatiom timeout. When eventually getting a response they promised Mel Gunning, a technical manager, will phone me. Did she phone, you bet she did not. From call centre to top mamagement they just do not care. Any good ISPs anyone can recommend in Midstream?
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
03 Nov 2023, 19:07Good evening Albert, thank you for reaching out to Supersonic Fibre. Kindly note that a case has been logged and an email sent to Open serve and they will contact you.
Regards Supersonic.
Regards Supersonic.
Best regards,
Supersonic 's reply03 Nov 2023, 19:07
Official
Good evening Albert, thank you for reaching out to Supersonic Fibre. Kindly note that a case has been logged and an email sent to Open serve and they will contact you.
Regards Supersonic.
Regards Supersonic.
Best regards,
AS
Albert S's updateReviewer Update
03 Nov 2023, 19:18Thank you, but you are not addressing the root cause and other matters raised. This is a perpetual problem of constant failure - 13 times the last year and it is isolated to my connection and not a general failure. Why not resolve the issue once and for all. Plus don't make promises that a technical manager will phone and I never get a call.
AS
Albert S's update03 Nov 2023, 19:18
Reviewer Update
Thank you, but you are not addressing the root cause and other matters raised. This is a perpetual problem of constant failure - 13 times the last year and it is isolated to my connection and not a general failure. Why not resolve the issue once and for all. Plus don't make promises that a technical manager will phone and I never get a call.
AS
Albert S's updateReviewer Update
04 Nov 2023, 11:30Why are you not resonding?
AS
Albert S's update04 Nov 2023, 11:30
Reviewer Update
Why are you not resonding?
Supersonic 's replyOfficial
04 Nov 2023, 11:38Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
Supersonic 's reply04 Nov 2023, 11:38
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,