LR
Llewellyn R
1 reviews | Active since Jul 2013
28 Mar 2020, 19:29
Supersonic ghosting
Supersonic, like most companies in South Africa, has no customer service. You cannot get through to them via phone, email or any social media platform. Whatsapp doesn't even respond to you, you on hold for a very long time and eventually the call drops and to top it off this call isn't free. If there are any issues the normal thing would be to post it even if it is while on hold that the customer is updated but no. So much money gets spent on marketing campaigns to get attention but nothing gets done to maintain that attention. Your service is poor Supersonic so please get your **** together. A bad review is free and it spreads like wildfire. Atleast try to be better than MTN.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
30 Mar 2020, 11:23Hello Llewellyn,
Sorry that you have had such a frustrating experience. Kindly note that an agent will be in touch shortly to assist.
Regards,
Sandra
Sorry that you have had such a frustrating experience. Kindly note that an agent will be in touch shortly to assist.
Regards,
Sandra
Best regards,
Supersonic 's reply30 Mar 2020, 11:23
Official
Hello Llewellyn,
Sorry that you have had such a frustrating experience. Kindly note that an agent will be in touch shortly to assist.
Regards,
Sandra
Sorry that you have had such a frustrating experience. Kindly note that an agent will be in touch shortly to assist.
Regards,
Sandra
Best regards,
LR
Llewellyn R's updateReviewer Update
30 Mar 2020, 13:36I've come to discover that the issue is my voucher has expired. I called your contact centre this morning after 7 am and apparently it has been escalated but I still have had no response. No nobody has still contacted me as you said in your message that someone would.
LR
Llewellyn R's update30 Mar 2020, 13:36
Reviewer Update
I've come to discover that the issue is my voucher has expired. I called your contact centre this morning after 7 am and apparently it has been escalated but I still have had no response. No nobody has still contacted me as you said in your message that someone would.