Supersonic -get your act together.

For the last month I've been trying to get feedback from Supersonic regarding billing issues.I was told they couldn't debit my account on the 3rd of each month,I must make manual payments which I did for the last couple of months.October month they double debit my account when I queried it on WhatsApp, phone calls,open tickets and email,the response I got was pathetic.I have spoken to 5 different agents and send proof of payment to all of them,the one agent is blaming the other agent of not attaching the proof of payment when sent to billing department.I just got of the phone with another agent and I had to do the exercise all over again,send proof of payment because the last again I spoke to didn't attached proof of payment for billing department.I need this sorted out ASAP.