1 reviews | Active since May 2020
Supersonic FTTX (Pty) Ltd: Poor incompetence
SuperSonic did a business migration in December 2024. They send me an email of outstanding amount for 5 months at the end of April. The call center rep for accounts says she thinks the debit order may have been cancelled. The agent then suggest a payment plan for the outstanding amount that I owe due to their incompetence in providing Fiber since Jan and not realising that hey haven’t been paid till now. They further expect me to carry on and pay them for May as well after then have suspended the account. How does a company not realise or suspend a Fiber account after the 1st month of missed payment? Why should I deal with your incompetence now and endure another month of your **** service which **** communication?
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM