Supersonic *****

I have been with supersonic for almost a year, I have an LTE home broadband 60gb, I usually top up 2 to 4 times a month without any issues regarding my top ups which I obviously pay in cash (EFT), to which supersonic then normally recharge my account immediately. I have done exactly the same this month but this time around my data was not loaded because according to the accounts department, my data balance is sitting at a negative 71gb balance, meaning, everytime I top up my account, they recover 'their data'. This tells me that they have been advancing me data for the entire month of March. How in the hell can that be if I am paying via debit order for my subscription and cash(EFT)for my top ups. This is a typical pay as you go account meaning that, you pay upfront for what you intend to use or need!! I have paid for my Fuc##ing data but have not received anything. My WiFi has been off for 5 days, my last top up was the 29th for which I paid R150. In total I have paid 620 including my debit order for the month of March and yet I'm in a -71gb balance, what type Of ****ery is this. This is *****!!! I want a full refund and I am escalating this to the consumer ombudsman because no one from supersonic has ever returned my calls regarding this, no one from supersonic has given me any explanation that makes any sense and they have taken my money.

Worst service provider that I have ever used