1 reviews | Active since May 2011
Supersonic FLTE is truly shocking. Bad service beyond compare
My internet service has gone from pretty good initially to awfully terrible and now non existent. Clearly this provider oversubscribes their backhaul bandwidth to such a degree that it is eventually unworkable. Fault reporting is a hair pulling frustration exercise with frontline staff having an extremely limited skillset. After 3 hours of holding and getting disconnected (probably on purpose) I managed to report the fault. My fault has now been logged for 5 days and their support staff have not even looked at my fault yet. All the call desk people can say is that they are waiting for the technical support to respond but they will not allow you to speak to the technical staff, an escalation manager nor can they give you an estimate as to when your fault will be looked at. Supersonic are truly a shockingly bad experience beyond compare.
The second Supersonic message states that they could not contact me and are having technical difficulty and will call me. (Technical difficulty does not surprise me if they are working on the same Supersonic platform)
It is now the next day and still no contact from Supersonic
The second Supersonic message states that they could not contact me and are having technical difficulty and will call me. (Technical difficulty does not surprise me if they are working on the same Supersonic platform)
It is now the next day and still no contact from Supersonic
Within minutes of posting your complaint you get a Private response which the general public cannot view. Probably some AI Bot replying to you with random junk to make you feel that they are doing something and private message so the general internet community think they are responsive which they certainly are not
1st Message from Supersonic:
12 Oct 2021, 16:10
Good day Mike.
Thank yo for reaching out. Are you perhaps available at 16:45 for a call?
Kind regards
Daniel Kruger My Reply:
12 Oct 2021, 16:23
Yes I am.
2nd Message from Supersonic
12 Oct 2021, 17:18
Hi Mike.
I am struggling with some technical difficulty and will call you as soonest.
DK It is now 2 days from posting this on Hellopeter and zero contact from anyone at Supersonic.
This is now 7 days from logging my problem with their useless call desk.
Within minutes of posting your complaint you get a Private response which the general public cannot view. Probably some AI Bot replying to you with random junk to make you feel that they are doing something and private message so the general internet community think they are responsive which they certainly are not
1st Message from Supersonic:
12 Oct 2021, 16:10
Good day Mike.
Thank yo for reaching out. Are you perhaps available at 16:45 for a call?
Kind regards
Daniel Kruger My Reply:
12 Oct 2021, 16:23
Yes I am.
2nd Message from Supersonic
12 Oct 2021, 17:18
Hi Mike.
I am struggling with some technical difficulty and will call you as soonest.
DK It is now 2 days from posting this on Hellopeter and zero contact from anyone at Supersonic.
This is now 7 days from logging my problem with their useless call desk.