Supersonic Fibre - This is broad day ******* - don't bother purchasing their service

Supersonic fibre service witha device from Octotel fibre was installed at my house. On the 28th of March I received an sms saying that the fibre line had been activated together with instructions on what to do to start using it. I tried the instructions and it is not working. I raised a ticket via MTN and via Supersonic. Someone got back to me with instructions for troubleshooting. I tried but got an error message saying "WAN port is down. Please plug in the internet line". I wrote to the agent who was helping me and was asked to send screen shots of the device etc and was told this will be escalated. To date I have not received any feedback and I have been billed already. Supersonic, I f you cant provide a good service then why bother to lie to customers that you can do so. Literary everyone on Hello Peter is complaining about this company and its service.