KR
Kevin R
1 reviews | Active since Apr 2013
21 Jul 2022, 11:15
Supersonic Fibre that does not work, Only frustration
From 14th July to now 21 July 2002 we have had no Fibre, Supersonic is not interested in correcting issue, blames Vodacom and then says issue resolved when we have an alarm light on Fibre box, they only reliaze this when we ask them to check data usage, their is none because Supersonic Fibre does not work, we call and or WhatsApp every day and it all falls of deaf ears, we work from home and have to now resort to buying cellular data at great expense when we cough our R945 per month on Fibre. We even sent pictures of fibre box alarm light.
Honestly this company has no moral compass and customer service is only lip service.
Supersonic does not call you back, does not care about paying customer,
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
21 Jul 2022, 11:35Good Day Kevin
Thank you for contacting us.
We would like to sincerely apologize for the inconvenience that this has caused on you and your family.
Kindly note that I will be escalating this matter and make sure that your query is resolved.
Regards
Supersonic J
Thank you for contacting us.
We would like to sincerely apologize for the inconvenience that this has caused on you and your family.
Kindly note that I will be escalating this matter and make sure that your query is resolved.
Regards
Supersonic J
Supersonic 's reply21 Jul 2022, 11:35
Official
Good Day Kevin
Thank you for contacting us.
We would like to sincerely apologize for the inconvenience that this has caused on you and your family.
Kindly note that I will be escalating this matter and make sure that your query is resolved.
Regards
Supersonic J
Thank you for contacting us.
We would like to sincerely apologize for the inconvenience that this has caused on you and your family.
Kindly note that I will be escalating this matter and make sure that your query is resolved.
Regards
Supersonic J
KR
Kevin R's updateReviewer Update
21 Jul 2022, 14:21The Fibre box alarm light is on permanently, you can call me on my number as per hellopeter or message my wife the account holder directly on WhatsApp or email
KR
Kevin R's update21 Jul 2022, 14:21
Reviewer Update
The Fibre box alarm light is on permanently, you can call me on my number as per hellopeter or message my wife the account holder directly on WhatsApp or email
KR
Kevin R's updateReviewer Update
22 Jul 2022, 11:06Well at least someone called me yesterday, told me nothing they can do as alarm light is on, but will escalate to manager and IT department and promised to call back in the evening with feedback, well it's the next day and mid day at that, No call back, No fibre
I guess escalation is code for who cares you do not have fibre, we will just post sympathetic messages on social media of how we going to resolve issue.
I guess escalation is code for who cares you do not have fibre, we will just post sympathetic messages on social media of how we going to resolve issue.
KR
Kevin R's update22 Jul 2022, 11:06
Reviewer Update
Well at least someone called me yesterday, told me nothing they can do as alarm light is on, but will escalate to manager and IT department and promised to call back in the evening with feedback, well it's the next day and mid day at that, No call back, No fibre
I guess escalation is code for who cares you do not have fibre, we will just post sympathetic messages on social media of how we going to resolve issue.
I guess escalation is code for who cares you do not have fibre, we will just post sympathetic messages on social media of how we going to resolve issue.
KR
Kevin R's updateReviewer Update
22 Jul 2022, 16:50Vodacom technician came out, alarm. Light on FIBRE box off, but we still do not have internet connection, light on supersonic router is red,
NO INTERNET CONNECTION
NO INTERNET CONNECTION
KR
Kevin R's update22 Jul 2022, 16:50
Reviewer Update
Vodacom technician came out, alarm. Light on FIBRE box off, but we still do not have internet connection, light on supersonic router is red,
NO INTERNET CONNECTION
NO INTERNET CONNECTION
KR
Kevin R's updateReviewer Update
24 Jul 2022, 10:18We called Supersonic Friday 22 July and told that we still do not have fibre and their modem is still red, they changed setting and nothing changed, was told they now have to go back to vodacom, it's now Sunday 24 July, we have no Fibre, no call back,
our fibre have been permanently out from 14 July 2022 and prior to that for 12 hours or more per day and some days no Fibre.
our fibre have been permanently out from 14 July 2022 and prior to that for 12 hours or more per day and some days no Fibre.
KR
Kevin R's update24 Jul 2022, 10:18
Reviewer Update
We called Supersonic Friday 22 July and told that we still do not have fibre and their modem is still red, they changed setting and nothing changed, was told they now have to go back to vodacom, it's now Sunday 24 July, we have no Fibre, no call back,
our fibre have been permanently out from 14 July 2022 and prior to that for 12 hours or more per day and some days no Fibre.
our fibre have been permanently out from 14 July 2022 and prior to that for 12 hours or more per day and some days no Fibre.
KR
Kevin R's updateReviewer Update
28 Jul 2022, 14:14Fibre never restored from 14 July to current 28 July, we actually do not care anymore, it is a waste of time and effort contacting Supersonic, from 24 July they told us they need to contact Vodacom again to resolve issue, and never heard from them again.
I am glad our contract ends in July, do not want any further dealings with this useless business.
Also do not expect us to pay for days we never have any Fibre, almost entire month.
I am glad our contract ends in July, do not want any further dealings with this useless business.
Also do not expect us to pay for days we never have any Fibre, almost entire month.
KR
Kevin R's update28 Jul 2022, 14:14
Reviewer Update
Fibre never restored from 14 July to current 28 July, we actually do not care anymore, it is a waste of time and effort contacting Supersonic, from 24 July they told us they need to contact Vodacom again to resolve issue, and never heard from them again.
I am glad our contract ends in July, do not want any further dealings with this useless business.
Also do not expect us to pay for days we never have any Fibre, almost entire month.
I am glad our contract ends in July, do not want any further dealings with this useless business.
Also do not expect us to pay for days we never have any Fibre, almost entire month.