Hellopeter
Share Your Experience
RS
Raymond S

1 reviews | Active since Feb 2017

30 Jan 2023, 22:45

Supersonic fibre Stole Money and Delayed my Disability Appointments

I have been overcharged by Supersonic In 1 January 2023. In 2wks I have spoken to at least 5 people (including a supervisor) looking for resolution. I was initially promised that the ****** money would be returned as I explained I needed the money for Doctors visits due to my disability. Which I could not attend as a result. The next payment cycle is upon us and I am highly concerned that Supersonic will charge me without rectifying thier initial error

When I took out the Black Friday special I was assured that the first 2 months would be on the house. The package was only installed around the 1st week of December 2022. I am only supposed to be charged after February 2023. At this point I see no choice but to go to the Ombudsman because I am constantly being ignored by Supersonic.

0
Replies (3)
Supersonic
Supersonic 's reply31 Jan 2023, 08:13
Official
Good day. There currently is an open ticket to rectify the billing issue there is with your account. Please accept our profuse apologies. We have the relevant department working to resolve this matter.
RS
Raymond S's update07 Feb 2023, 14:32
Reviewer Update
This is the exact same response I got the entire January 2023. In any case you have not resolved the issue as you have still charged me for the 2nd time incorrectly. That means you have technically ****** twice from me. I will be taking the matter up with the Ombudsman if we do not resolve the matter now.
RS
Raymond S's update23 May 2023, 12:51
Reviewer Update
Update: As of the beginning of May 2023, I have been going through an outstanding case with the Ombudsman against Supersonic with my the case being reviewed, wrongdoing was proven on Supersonic's side (April 2023). They agreed to credit my account for the cash owed, however, during May 2023 pay cycle, I was not only charged full price by Supersonic but they in turn accused me of non payment and charged R300 more! I, of course, proved right away that not only was April payment made, but May payment was also made early. Once again, Supersonic prevented me from seeking medical attention by taking money that does not belong to them. I was advised that I would be sent a refund, but it has been 2 weeks and nothing. I wonder if I will given my refund or have to take further legal action against Supersonic this time around.