Supersonic Fibre Nightmare

Logistics a nightmare, Whatsapp support a double nightmare. I am trying to get fibre to our holiday home in the Western Cape. We do not live there. I explained this to the sales agent. They did not contact me to ask if they can deliver the router, I just received a WhatsApp from RAM stating that they are delivering today! What a nightmare to contact Supersonic, 3 Hours and MUCH frustration. If you can avoid using them, do so. Maybe other ISP's have better logistics, planning and customer support?