Supersonic fibre it's a ****

I had airfibre with supersonic I had problem around March this year which never solved until I had no Internet for about 3days I tried reaching them they kept on telling me that their technical team will come that was never happened so I contacted them about cancelling the contract they told me that there was a cancellation fee that I must pay and I was supprised because they said its month to month ohk then they cancelled and later on deducted 2000 from my absa account number. So they have been run around about them retrieving their equipment today I received a text that my account it's in areas they will hand over my account I called them they said I owe them so I feel like they are ****ming me because after 4months with the run around of equipment to retrieved now I owe them.please help me