1 reviews | Active since Jun 2021
Supersonic fibre is a ****!!! They dont even deserve 1 star. Stay away of you know whats good for you!!!
I opened a month-to-month plan with Supersonic in 2021. Cancelled the service around August after a terrible connection and overall service. I was paying but would have interruptions every week and would take weeks to resolve issues. They came and took their router and everything, life moved on. All of a sudden in July 2023 they try to debit my account and sending me invoices that I owe them more than 2k 'clawback'. I enquired and was told that its because i cancelled within 24hours. Mind you it was a month to month agreement and it was never communicated that i cant cancel withing 24 months. Even when i called to cancel, no one said anything about me owing them. I never signed any contract with them that stated such! They **** people like that. They go quiet for more than 2 years and come back to **** you. I told them i wont pay them any cent and they said they will hand my account over and I wont be scared like that, i wont pay them a cent. Stay away from Supersonic fibre, they **** people!!!
Why wasnt this communicated with me when I called to cancel? Why did you have to wait for 2 years before you can debit my account? Why do you sell a month to month option to your customers and also tie them down to two years of bad service and frequent disturbances in connection? Within that short space of time, I had tickets for almost every week while we pay in full? and your technicians dont even know what they are doing? then two years later I am told that I will be handed over for an account that mentioned the conditions in fine print. That is ****ming people!!!
Why wasnt this communicated with me when I called to cancel? Why did you have to wait for 2 years before you can debit my account? Why do you sell a month to month option to your customers and also tie them down to two years of bad service and frequent disturbances in connection? Within that short space of time, I had tickets for almost every week while we pay in full? and your technicians dont even know what they are doing? then two years later I am told that I will be handed over for an account that mentioned the conditions in fine print. That is ****ming people!!!