SUPERSONIC FIBRE INTERNET HAS POOR CUSTOMER SERVICE DO NOT GET IT !!!!!!!!!

The service is disaspointing and appauling. I literally placed the order 2 days ago on 8/04/2026 and today 10/04/2026 I cancelled and requested a refund and a cancellation letter. The installation hasnt even taken place . I am told refund will be processed with 14-21 days and that they dont issue a cancellation letter however they keep on re-placing an order yet they say they trying to cancel it but it keeps notfiying me that they are attempting to re-place the oder and they wanted my bank confirmation letter from my bank yet I made payment for fibre with my card and send them a copy of my payfast reciept as well as copy of Supersonic Internet invoice payment . I have been passed around 4 differentt advisors and im getting nowhere . This is poor service and if I dont recieve my refund within that 14 days which is too long unecessary I will involve my lawyers and ombudsman.