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Leonard R
1 reviews | Active since Jun 2015
15 Mar 2021, 10:24
Supersonic fibre installation just as pathetic
With my terrible experience with Vodacom Fibre decided to giver Supersonic a try. Quick to act on the Vumatel line installation and activation (well done Vumatel!) however been more than 2 weeks since the fibre activation for Supersonic to provide or install the router, Again no proper communication or feedback on calls log and no indication of moving forward on an installation thats now on day 22.
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Replies (6)0
Replies (6)
Supersonic 's replyOfficial
15 Mar 2021, 13:43 Good day Leonard,
My sincere apology for the delays and inconvenience caused. I will be in contact with the project management agent for an update.
Kindest Regards,
Joshua
My sincere apology for the delays and inconvenience caused. I will be in contact with the project management agent for an update.
Kindest Regards,
Joshua
Supersonic 's reply15 Mar 2021, 13:43
Official
Good day Leonard,
My sincere apology for the delays and inconvenience caused. I will be in contact with the project management agent for an update.
Kindest Regards,
Joshua
My sincere apology for the delays and inconvenience caused. I will be in contact with the project management agent for an update.
Kindest Regards,
Joshua
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Leonard R's updateReviewer Update
15 Mar 2021, 13:54Thank you, and I received the mail on that. I think the waybill number is for the wrong customer as Im not based in Nelspruit
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Leonard R's update15 Mar 2021, 13:54
Reviewer Update
Thank you, and I received the mail on that. I think the waybill number is for the wrong customer as Im not based in Nelspruit
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Leonard R's updateReviewer Update
15 Mar 2021, 13:54 07:25 | ARRIVED BY ROAD FROM Isando, Johannesburg TO Nelspruit.
08:16 | OUT FOR DELIVERY IN Nelspruit.
09:02 | Outgoing SMS - Consignment has been dispatched for delivery attempt.
15:30 | RAMMobile Delivered - RECEIVED BY JOHN MANKGE.
15:30 | DELIVERED, RECEIVED BY JOHN MANKGE.
19:09 | POD RETURNED IN Nelspruit.
08:16 | OUT FOR DELIVERY IN Nelspruit.
09:02 | Outgoing SMS - Consignment has been dispatched for delivery attempt.
15:30 | RAMMobile Delivered - RECEIVED BY JOHN MANKGE.
15:30 | DELIVERED, RECEIVED BY JOHN MANKGE.
19:09 | POD RETURNED IN Nelspruit.
LR
Leonard R's update15 Mar 2021, 13:54
Reviewer Update
07:25 | ARRIVED BY ROAD FROM Isando, Johannesburg TO Nelspruit.
08:16 | OUT FOR DELIVERY IN Nelspruit.
09:02 | Outgoing SMS - Consignment has been dispatched for delivery attempt.
15:30 | RAMMobile Delivered - RECEIVED BY JOHN MANKGE.
15:30 | DELIVERED, RECEIVED BY JOHN MANKGE.
19:09 | POD RETURNED IN Nelspruit.
08:16 | OUT FOR DELIVERY IN Nelspruit.
09:02 | Outgoing SMS - Consignment has been dispatched for delivery attempt.
15:30 | RAMMobile Delivered - RECEIVED BY JOHN MANKGE.
15:30 | DELIVERED, RECEIVED BY JOHN MANKGE.
19:09 | POD RETURNED IN Nelspruit.
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Leonard R's updateReviewer Update
15 Mar 2021, 13:55Above dated 3rd of March
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Leonard R's update15 Mar 2021, 13:55
Reviewer Update
Above dated 3rd of March
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Leonard R's updateReviewer Update
15 Mar 2021, 13:57I received a mail with "Completion of FNO installation CRM:***"
Dear Supersonic Client,
Great news, the Fibre Network Operator has completed the first leg of the installation, next step Supersonic will contact you to schedule a technician or remotely configure your router to get you connected.
Dear Supersonic Client,
Great news, the Fibre Network Operator has completed the first leg of the installation, next step Supersonic will contact you to schedule a technician or remotely configure your router to get you connected.
LR
Leonard R's update15 Mar 2021, 13:57
Reviewer Update
I received a mail with "Completion of FNO installation CRM:***"
Dear Supersonic Client,
Great news, the Fibre Network Operator has completed the first leg of the installation, next step Supersonic will contact you to schedule a technician or remotely configure your router to get you connected.
Dear Supersonic Client,
Great news, the Fibre Network Operator has completed the first leg of the installation, next step Supersonic will contact you to schedule a technician or remotely configure your router to get you connected.
LR
Leonard R's updateReviewer Update
15 Mar 2021, 13:58However the mail relating to the tracking number had a different CRM ID as well
Supersonic fibre order - RAM tracking number CRM:***
Supersonic fibre order - RAM tracking number CRM:***
Dear Supersonic Client
Your fibre router has been ordered with RAM Couriers. Your RAM tracking number is SU***7.
Track & trace on www.ram.co.za. RAM will inform you once your package has been dispatched and you will be able to track it then
LR
Leonard R's update15 Mar 2021, 13:58
Reviewer Update
However the mail relating to the tracking number had a different CRM ID as well
Supersonic fibre order - RAM tracking number CRM:***
Supersonic fibre order - RAM tracking number CRM:***
Dear Supersonic Client
Your fibre router has been ordered with RAM Couriers. Your RAM tracking number is SU***7.
Track & trace on www.ram.co.za. RAM will inform you once your package has been dispatched and you will be able to track it then