Supersonic Fibre Installation – 4 Months Later and Still No internet service.

I am extremely disgusted with Supersonic’s service and lack of support.

Supersonic arranged the installation of Octotel fibre, however the fibre has never worked since day one. It has now been over 4 months, and the issue is still unresolved.

I have contacted Supersonic technical support numerous times. Each time, I am routed through customer service agents who do not understand the issue and are unable to assist. The problem is repeatedly “escalated” to technical support, yet nothing ever gets resolved. There is no feedback, no follow-up, and no accountability.

This raises a serious concern: why offer a technical support option when the staff are clearly *********** to resolve fibre connectivity issues? I have spent hours on calls explaining the same problem repeatedly, with absolutely no progress.

This level of service is unacceptable. I am paying for a fibre service that has never worked, and Supersonic has failed to take ownership of the problem.

Expected resolution: – Immediate resolution of the fibre issue or – Cancellation without penalties and a full explanation for the failure to deliver the service

I would strongly not recommend Supersonic to anyone looking for reliable fibre or competent technical support.