Supersonic fibre giving bad customer service

I have had a very bad service with supersonic. I have been patient enough, Im glad the supersonic agents x3 ive dealt with kind off erase the bad service at supersonic a little.

18 Jan 2021 bought a F-LTE router with 60GB sim. To this day I have not received the items, they claim they deliver in between 24 to 48hours excluding weekends. Today marks 16days without receiving my parcel and when I do a follow up for the 3rd time. Im told the contract has been cancelled. 1. When Ive made payment an email was sent to cònfirm then why when they cancel my contract without delivering it they dont do the same.

Bad service there SUPERSONIC.

I am the one to do follow up not even the appointed sales agent do a follow up.

This is the service I did not expect at SUPERSONIC IM RUNNING OUT OF PATIENCE AS ITS YOU THAT NEED MY SERVICE. I can refer you to 25 of my friends who can refer to 625 of their friends which result in business for you. I have to wait another 24 to 48 hrs for my matter to be resolved.

My ref : CAS-018646-Y9 V2

I WILL wait for your response