BW
Brendon W

1 reviews | Active since Jan 2020

30 Nov 2022, 08:51

Supersonic Fibre False Advertising

I am an existing Supersonic customer for two plus years and have had no problems previously with the Supersonic support / service! This however changed when I tried to change my current package to their 200 /200 Mbps Black Friday special for R499/month. I was subsequently informed by their sales team that this special is only for new subscribers, when questioned on why their terms and conditions don't mention this, I was told that if I'm not happy I should cancel my subscription! Well needless to say I have now cancelled and will be moving on to another service provider!!!

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Replies (1)
Supersonic
Supersonic 's reply30 Nov 2022, 09:46
Official
Good day, thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. Kindly give us a moment to look into it. Kind Regards Supersonic.