Supersonic Fibre - BIGGEST MISTAKE OF MY LIFE

I have no hope anymore with Supersonic. Endless phone calls and being put on hold and no one has an answer for me. I made the payment for my uncapped WiFi router on 3rd of August which after the next page that loaded just stayed there saying we are processing your order, it is now the 12th of August and still no update. I was told that our order has been given to the project management team and it’ll be dispatched within 3-5 days, nothing has happened. I log into my Supersonic account and the “order is still in my Cart” stating do you want to complete your order. I don’t know what to do anymore. The supersonic client services are terrible, they don’t know what to do and just put you on hold for endless hours. Biggest mistake of my life.