Supersonic Fibre

I regret to share an unsatisfactory experience with Supersonic Fibre. On December 22, 2024, I purchased their SIM and router package, which included 60GB daytime and 60GB nighttime data for R249. Despite completing the payment on the mentioned date, I have yet to receive the product or service as promised.

Since then, I have sent numerous emails to their customer support team, but my concerns remain unattended. The lack of responsiveness and accountability is extremely disappointing. This level of service is far below the standard I expected and is the worst I have encountered with any service provider to date.

At this point, I am unsure if this is an isolated case or a recurring issue for other customers. All I want is to receive the product and service I paid for or a refund of my money.

I urge Supersonic Fibre to address this matter promptly, as such poor customer service is unacceptable and tarnishes their reputation