MP
Marlin P

1 reviews | Active since Jan 2017

03 Sept 2020, 10:49

Supersonic Fibre

I have supersonic fibre since the 21st July 2020. I have called them at the beginning of august requesting a statement so that i can pay my account. Their response, its not available, it will be ready at the end of the month. Guess what Super....sonic, your *********** finance team still cannot create an invoice or a statement. Today the 3rd Sept I called again only to be told the statement is not ready will only be ready at the end of the month. Here's where the lies start....i requested to speak to the manager, only to be told she's unable to assist cos they are busy changing the system. I can check with them tomorrow cos the statement won't be available. The call centre lady, so called 'Tembi' told me she'll call me in an hours time, that would be at 10:16 am today cos then i'll have a statement....Guess what....still no call, no statement, no invoice.

Well done Supersonic. You and your *********** team. You are as super as it gets. Super......**** that is.

0
Replies (8)
Supersonic
Supersonic 's reply03 Sept 2020, 10:54
Official
Hello Marlin, 

Apologies for the frustration that you have endured. Kindly note that i have escalated your complaint to the billing manager and we will be in contact as soon as possible to assist. 

Regards,
Sandra 
MP
Marlin P's update03 Sept 2020, 10:58
Reviewer Update
Hello Sandra
Thank you for your response, I do hope that the billing manager can resolve this.
Supersonic
Supersonic 's reply03 Sept 2020, 11:03
Official
I will do my best to ensure you get assistance. 

Regards,
Sandra 
MP
Marlin P's update03 Sept 2020, 11:38
Reviewer Update
Hello Sandra
Do you have my details? I don't even have an account number to provide.
MP
Marlin P's update03 Sept 2020, 11:43
Reviewer Update
thank you much appreciated
Supersonic
Supersonic 's reply03 Sept 2020, 11:43
Official
Pleasure!
MP
Marlin P's update04 Sept 2020, 08:50
Reviewer Update
Hello Sandra
I still haven't received the statement or an invoice. I urgently require this.
It cannot be this difficult for your finance team to create an invoice or is it? Its over six weeks now.....how difficult can this be?

Supersonic
Supersonic 's reply04 Sept 2020, 11:11
Official
Checking up on this for you now Marlin, I am so sorry for the delay! 

Regards, 
Sandra