1 reviews | Active since Jan 2017
Supersonic Fibre
I have supersonic fibre since the 21st July 2020. I have called them at the beginning of august requesting a statement so that i can pay my account. Their response, its not available, it will be ready at the end of the month. Guess what Super....sonic, your *********** finance team still cannot create an invoice or a statement. Today the 3rd Sept I called again only to be told the statement is not ready will only be ready at the end of the month. Here's where the lies start....i requested to speak to the manager, only to be told she's unable to assist cos they are busy changing the system. I can check with them tomorrow cos the statement won't be available. The call centre lady, so called 'Tembi' told me she'll call me in an hours time, that would be at 10:16 am today cos then i'll have a statement....Guess what....still no call, no statement, no invoice.
Well done Supersonic. You and your *********** team. You are as super as it gets. Super......**** that is.
Apologies for the frustration that you have endured. Kindly note that i have escalated your complaint to the billing manager and we will be in contact as soon as possible to assist.
Regards,
Sandra
Apologies for the frustration that you have endured. Kindly note that i have escalated your complaint to the billing manager and we will be in contact as soon as possible to assist.
Regards,
Sandra
Thank you for your response, I do hope that the billing manager can resolve this.
Thank you for your response, I do hope that the billing manager can resolve this.
Regards,
Sandra
Regards,
Sandra
Do you have my details? I don't even have an account number to provide.
Do you have my details? I don't even have an account number to provide.
I still haven't received the statement or an invoice. I urgently require this.
It cannot be this difficult for your finance team to create an invoice or is it? Its over six weeks now.....how difficult can this be?
I still haven't received the statement or an invoice. I urgently require this.
It cannot be this difficult for your finance team to create an invoice or is it? Its over six weeks now.....how difficult can this be?
Regards,
Sandra
Regards,
Sandra
