AL
Aviwe L
1 reviews | Active since Mar 2021
14 Sept 2022, 19:26
Supersonic fiber appalling
Internet been out since am, when you call their customer service…they put you on hold for 30min plus! This is appalling! I’ll be cancelling my contract with use! How am I paying for something I’m not even getting. It’s day 23 now!
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
14 Sept 2022, 22:26Good Evening Aviwe,
Thank you for reaching out to Supersonic, We apologize for the inconvenience and frustration caused. I will be looking into the matter and provide you with feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic, We apologize for the inconvenience and frustration caused. I will be looking into the matter and provide you with feedback.
Kind Regards,
Supersonic Team
Best regards,
Supersonic 's reply14 Sept 2022, 22:26
Official
Good Evening Aviwe,
Thank you for reaching out to Supersonic, We apologize for the inconvenience and frustration caused. I will be looking into the matter and provide you with feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic, We apologize for the inconvenience and frustration caused. I will be looking into the matter and provide you with feedback.
Kind Regards,
Supersonic Team
Best regards,
AL
Aviwe L's updateReviewer Update
15 Sept 2022, 15:31You’re still looking at this huh? You take money every month and yet there’s no internet. You know what, cancel my subscription RN….refund me part of my money back. And delete my data from your company. ****** hell!
AL
Aviwe L's update15 Sept 2022, 15:31
Reviewer Update
You’re still looking at this huh? You take money every month and yet there’s no internet. You know what, cancel my subscription RN….refund me part of my money back. And delete my data from your company. ****** hell!
Supersonic 's replyOfficial
15 Sept 2022, 18:01Good Day Aviwe
Thank you for contacting us
Kindly note that this matter has been escalated.
Regards
Supersonic Team
Thank you for contacting us
Kindly note that this matter has been escalated.
Regards
Supersonic Team
Best regards,
Supersonic 's reply15 Sept 2022, 18:01
Official
Good Day Aviwe
Thank you for contacting us
Kindly note that this matter has been escalated.
Regards
Supersonic Team
Thank you for contacting us
Kindly note that this matter has been escalated.
Regards
Supersonic Team
Best regards,
AL
Aviwe L's updateReviewer Update
15 Sept 2022, 18:03I need confirmation email please ASAP. My new service provider needs it. Now please send the damn thing!
AL
Aviwe L's update15 Sept 2022, 18:03
Reviewer Update
I need confirmation email please ASAP. My new service provider needs it. Now please send the damn thing!
AL
Aviwe L's updateReviewer Update
16 Sept 2022, 09:49Tumelo, one of your manager said she was gonna get back to me yesterday…still nothing. All I’m asking for is a confirmation that my subscription has been cancelled. How hard can that be? Truly, your customer service folks are beyond poor.
AL
Aviwe L's update16 Sept 2022, 09:49
Reviewer Update
Tumelo, one of your manager said she was gonna get back to me yesterday…still nothing. All I’m asking for is a confirmation that my subscription has been cancelled. How hard can that be? Truly, your customer service folks are beyond poor.
Supersonic 's replyOfficial
17 Sept 2022, 19:49Good Evening Aviwe,
Kindly send through the fibre box serial number as per our telephonic conversation.
Kindly note that with regards to your cancellation request, it has been received and our retention consultant will contact you. You sent through your cancellation request on the 15th of September 2022, your one-month notice will start on the 1st of October 2022 to the 31st of October 2022.
Once again I apologize for the inconvenience caused.
Kind Regards,
Supersonic Team
Kindly send through the fibre box serial number as per our telephonic conversation.
Kindly note that with regards to your cancellation request, it has been received and our retention consultant will contact you. You sent through your cancellation request on the 15th of September 2022, your one-month notice will start on the 1st of October 2022 to the 31st of October 2022.
Once again I apologize for the inconvenience caused.
Kind Regards,
Supersonic Team
Best regards,
Supersonic 's reply17 Sept 2022, 19:49
Official
Good Evening Aviwe,
Kindly send through the fibre box serial number as per our telephonic conversation.
Kindly note that with regards to your cancellation request, it has been received and our retention consultant will contact you. You sent through your cancellation request on the 15th of September 2022, your one-month notice will start on the 1st of October 2022 to the 31st of October 2022.
Once again I apologize for the inconvenience caused.
Kind Regards,
Supersonic Team
Kindly send through the fibre box serial number as per our telephonic conversation.
Kindly note that with regards to your cancellation request, it has been received and our retention consultant will contact you. You sent through your cancellation request on the 15th of September 2022, your one-month notice will start on the 1st of October 2022 to the 31st of October 2022.
Once again I apologize for the inconvenience caused.
Kind Regards,
Supersonic Team
Best regards,