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romanopillai R
1 reviews | Active since May 2016
08 Aug 2021, 09:41
#Supersonic fast to cut service! #Supersonic slower than a snail to fix their mistake! #So Slow Supersonic!
My account with Supersonic is up to date. They suspended my service on Friday. I called their accounts department and they confirmed my account is up to date. I received an sms on Friday stating my account has been reactivated. Today is Sunday over 48 hours and I am still without internet service. I spent over R500 purchasing mobile airtime and calling Supersonic to try and get this resolved. Speaking to over five different agents. I work from home due to covid19 and lost out on 3 days. I would recommend from my experience not to use Supersonic.
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Replies (2)Supersonic 's replyOfficial
08 Aug 2021, 09:45Good day, Romano P
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Supersonic 's reply08 Aug 2021, 09:45
Official
Good day, Romano P
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
rR
romanopillai R's updateReviewer Update
10 Aug 2021, 12:38Dear SN
How long does it take to resolve and rectify? I am still waiting.
My case number CAS-776619-V8R9S5.
Disappointed Service!
How long does it take to resolve and rectify? I am still waiting.
My case number CAS-776619-V8R9S5.
Disappointed Service!
rR
romanopillai R's update10 Aug 2021, 12:38
Reviewer Update
Dear SN
How long does it take to resolve and rectify? I am still waiting.
My case number CAS-776619-V8R9S5.
Disappointed Service!
How long does it take to resolve and rectify? I am still waiting.
My case number CAS-776619-V8R9S5.
Disappointed Service!
