rR
romanopillai R

1 reviews | Active since May 2016

08 Aug 2021, 09:41

#Supersonic fast to cut service! #Supersonic slower than a snail to fix their mistake! #So Slow Supersonic!

My account with Supersonic is up to date. They suspended my service on Friday. I called their accounts department and they confirmed my account is up to date. I received an sms on Friday stating my account has been reactivated. Today is Sunday over 48 hours and I am still without internet service. I spent over R500 purchasing mobile airtime and calling Supersonic to try and get this resolved. Speaking to over five different agents. I work from home due to covid19 and lost out on 3 days. I would recommend from my experience not to use Supersonic.

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Replies (2)
Supersonic
Supersonic 's reply08 Aug 2021, 09:45
Official
Good day,  Romano P

Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.

Regards
SN 
rR
romanopillai R's update10 Aug 2021, 12:38
Reviewer Update
Dear SN

How long does it take to resolve and rectify? I am still waiting.
My case number CAS-776619-V8R9S5.

Disappointed Service!