MK
Mike K
1 reviews | Active since Jul 2020
09 Apr 2022, 10:10
Supersonic failure
Shocking service from Supersonic. They have billed me twice for topping up my data. Phoned last week and sent proof of payment via email. No response. Phoned again and was told they would call back, no response. Get put on hold for ages while they do goodness knows what. Phoned again today and asked to speak to a manager. No they can't do that they are working from home.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
09 Apr 2022, 13:03Good Day Mike,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Supersonic 's reply09 Apr 2022, 13:03
Official
Good Day Mike,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Supersonic 's replyOfficial
09 Apr 2022, 13:13Hi Mike,
The proof of payment where you used the wrong reference number for the TopUp you made on the 29th-03-2022 has been sent to our billing department to allocate the payment into your account. Case Number: CAS-***-S1D0W9.
Kind Regards,
LB
Supersonic 's reply09 Apr 2022, 13:13
Official
Hi Mike,
The proof of payment where you used the wrong reference number for the TopUp you made on the 29th-03-2022 has been sent to our billing department to allocate the payment into your account. Case Number: CAS-***-S1D0W9.
Kind Regards,
LB
MK
Mike K's updateReviewer Update
18 Apr 2022, 14:03There is something seriously wrong with your billing system when topping up with data. Whenever I top up 25 GB data with an instant EFT using Ozow I get an sms saying they are adding R150 to my account when I have already payed for it. Please sort this out.
MK
Mike K's update18 Apr 2022, 14:03
Reviewer Update
There is something seriously wrong with your billing system when topping up with data. Whenever I top up 25 GB data with an instant EFT using Ozow I get an sms saying they are adding R150 to my account when I have already payed for it. Please sort this out.