Supersonic

I have an existing wifi account with them referance S*** i paid the monthly amount of R499 the 29 december 2023 early morning. The afternoon of 29 dec 2023 i took another product 25 gb internet sim ref number SSL ***3 there was a R 298 upfront payment that i made. When i checked my order status i saw that they still wanted payment i phoned them on the *** number first guy i spoke too seem to be an idiot he halfway through the complaint put the phone down in my ear. I phoned again very nice lady helped me. Seems a new referance was created with my new order and the R298 payment was then redirected to my R499 account as according to the lady showed outstanding. How i dont know as its 2 different ref numbers she requested i send her proof of payment for the R499 on their whatsapp number i did she confirmed receipt. She then told me that she will send it to accounts to fix it i must be patient as they only open tuesday 2 jan 2024 then they will fix it. So its the 8 jan 2024 17:55 and 0 was done to correct this fault! I had to make an upfront payment and no simcard as of yet. I tried phoning today pushed 3 for accounts phone just ringing. Phoned again pushed 1 phone also just ringing. Very dissapointed in their service!!!