CW
Chanette W
1 reviews | Active since Nov 2016
17 Feb 2021, 15:53
Supersonic extremely bad service
I have called in on 18/01/2021 to tell them that we will be moving on 31/01/2021 to a new place they told me that they will add the order so that when we move in we don't need to wait 10 - 14 days, I have paid in full for February as well. I have called again on 03/02/2021 and they told me it's day 3 and that I need to wait for them to calk me it is today 17/02/2021 and still no internet nor has anyone of Supersonic called us to even explain what is going on, I need to call them everytime to ask what is happening. I am very disgusted in the service we are getting from them, I won't recomend them at all.
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Replies (2)
Supersonic 's replyOfficial
17 Feb 2021, 16:16Good day, Chanette W,
My sincere apology for the delays and frustration caused. May you please send me the account holder's details in a private message so I may assist further.
Kindest Regards,
Joshua
My sincere apology for the delays and frustration caused. May you please send me the account holder's details in a private message so I may assist further.
Kindest Regards,
Joshua
Supersonic 's reply17 Feb 2021, 16:16
Official
Good day, Chanette W,
My sincere apology for the delays and frustration caused. May you please send me the account holder's details in a private message so I may assist further.
Kindest Regards,
Joshua
My sincere apology for the delays and frustration caused. May you please send me the account holder's details in a private message so I may assist further.
Kindest Regards,
Joshua
CW
Chanette W's updateReviewer Update
18 Feb 2021, 16:08 You guys are really a joke, I phoned Yesterday requesting that they call ME, because the account holder (my boyfriend) works on a mine and can’t answer the calls until after he has worked at 16:30. Once again they tried calling him today and when they did not get hold of him they did not even tried calling me, it’s been exactly a month today since I have phoned you guys trying to get our Internet that I already paid in full for February but no service. I will never recommend you guys to anyone, this is the worst service I have ever experience and that I have to call you guys every single day, you can’t even call me. Disgusted in your service
CW
Chanette W's update18 Feb 2021, 16:08
Reviewer Update
You guys are really a joke, I phoned Yesterday requesting that they call ME, because the account holder (my boyfriend) works on a mine and can’t answer the calls until after he has worked at 16:30. Once again they tried calling him today and when they did not get hold of him they did not even tried calling me, it’s been exactly a month today since I have phoned you guys trying to get our Internet that I already paid in full for February but no service. I will never recommend you guys to anyone, this is the worst service I have ever experience and that I have to call you guys every single day, you can’t even call me. Disgusted in your service