Supersonic epic customer failure

Since 12 August issues with Supersonic! Holding on for many hours. The response on Hellopeter 'do you want us to investigate the issue or not', what they were saying is 'since you have cancelled Supersonic sees no reason to repair the line (yet we pay for the month of August and the cancellation month of September). After a couple of one hour calls 'the technician will be coming' (which never happened), another consultant said today your line is suspended and another one says customer service will contact you (which also never happens). As business with internet speeds of B/s and email taking 10-15 minutes to come in...chaos chaos. First world technology, third world Supersonic. Supersonic has totally no idea anymore what is going on!! And...not to mention a screaming baby on the background which made it so hard to hear the consultant!! I can understand many work from home due to Covid but this is really not professional. So let's see what Icasa has to say! A complaint has been lodged...hope they are not on the same level as supersonic thought pretty nothing can beat them anymore!