Supersonic Employees not doing their job

Since Supersonic have taken over Nepic clients it has been an uphill fight for any semblance of service. I cancelled my personal account with them in September last year and even after confirmation of the cancellation I still received invoices as someone did not do their job and log it with the accounts department.

Now my business account is in a similar position where someone has not done their job again. For 2 weeks now my business has been without internet (not Supersonics fault as I am told). Since for some reason it takes Supersonic nearly a year to take over already established infrastructure all East Rand clients lost connection. We were graciously given a free LTE router with uncapped internet as per our original contract. I felt this was a nice gesture as it was meant to be a plug and play router. 4 steps to set-up and we are back in business. Now only to find out that the project coordinator has not done their job and activated our SIM / Router. I logged this with the customer care yesterday (23/03/2021), who sent a message to the coordinator and her superior. Nothing has been done since. I called today again this morning as nothing has been done. I cannot run a business like this and it is costing myself and employees a fortune in personal data costs. I feel due to the incompetence of Supersonic employees we should be refunded every cent of personal data used. I have had it with the shocking service that Supersonic provides. They really seem to want to lose all their clients.