Supersonic

I've been having issues with internet connection from the 23rd of May. I've been calling their call center more than 8 times to get assistance, but nothing has been done till today (02/06/2025) I find this unacceptable because I am up to date with my premiums, but I am not getting any joy. They keep telling me that it has been escalated. I am now in the second week without internet connection, I am highly frustrated with this situation.