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Neville S
1 reviews | Active since Dec 2020
02 Apr 2022, 13:50
Supersonic
On Monday I spoke to a supersonic employee on there WhatsApp line. I asked that flte package be added onto my existing account. Provided all the details and delivery address. This morning, Saturday, I followed up since the add says 3 days, nothing to be found on the system. I spoke to a consultant over the phone and she told me I should ask the WhatsApp consultant why the process wasn't completed. According to her it will take a further 3 to 5 days. I've already paid for this.
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
04 Apr 2022, 10:18Good Day Neville,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Supersonic 's reply04 Apr 2022, 10:18
Official
Good Day Neville,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.
Kind Regards,
LB
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Neville S's updateReviewer Update
20 Apr 2022, 08:47I'm still not connected to the flte device. From your line isn't active to this morning sorry the MTN tower is down, not sure what else I must do.
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Neville S's update20 Apr 2022, 08:47
Reviewer Update
I'm still not connected to the flte device. From your line isn't active to this morning sorry the MTN tower is down, not sure what else I must do.
NS
Neville S's updateReviewer Update
20 Apr 2022, 17:34I've signed up for the flte deal on the 28th of March, today it's the 20th of April. Still not connected, issue still not resolved, called how many times, how many times I've ran out of airtime. Paid the R199, 3 weeks later and not been 1 second connected. I don't know what else to do?
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Neville S's update20 Apr 2022, 17:34
Reviewer Update
I've signed up for the flte deal on the 28th of March, today it's the 20th of April. Still not connected, issue still not resolved, called how many times, how many times I've ran out of airtime. Paid the R199, 3 weeks later and not been 1 second connected. I don't know what else to do?
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Neville S's updateReviewer Update
25 Apr 2022, 18:09Today is the 25th of April, issue still hasn't been resolved. Called this morning, reconfigured the settings, should be up and running in 30 minutes the consultant told me. Still not able to connect to the flte device. Last weeks excuse was the MTN tower is down followed with my sim card was never Rica.
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Neville S's update25 Apr 2022, 18:09
Reviewer Update
Today is the 25th of April, issue still hasn't been resolved. Called this morning, reconfigured the settings, should be up and running in 30 minutes the consultant told me. Still not able to connect to the flte device. Last weeks excuse was the MTN tower is down followed with my sim card was never Rica.