Supersonic Double Billing, No Refund & Data Privacy Concerns

Title: Supersonic Double Billing, No Refund & Data Privacy Concerns

I have been double debited by Supersonic since August 2025 and despite numerous calls and emails, the issue has not been resolved. I have spoken to several agents including Patricia, Samukelo, and Margaret, and each time I am told to wait 48–72 hours. Weeks have passed with no refund or feedback.

Today I discovered that my account has two profiles linked to my ID number, even though I only signed up once and only ever received one OTP. This raises serious concerns about how my personal information (including my ID) is being handled and the risk of *****ulent use.

Supersonic has repeatedly failed to resolve the double billing or provide accountability. I demand:

Immediate refund of all duplicate debit orders.

Removal of the unauthorized duplicate profile.

Written assurance that my personal data is safe and my account will not be double debited again.

If this is not resolved, I will escalate this matter to ICASA, the National Consumer Commission, and my bank to block further unauthorized debits.

Supersonics’ lack of accountability is unacceptable.

Ruth Kabusong