EK
Ettienne K

1 reviews | Active since Mar 2024

26 Mar 2024, 06:20

Supersonic, don't waste your money. Worst company ever.

Worst company ever. I have paid my last invoice to them December 29, 2021. I now get calls from a collection agent saying I owe them money for a month in which I had no service. I had already moved to another ISP. After numerous calls and emails to them. With many empty promises of resolving this matter, they have done nothing. They just don't care. They **** in an article on Mybroadband today saying they have a new system and they are resolving the issues. They are not. When you call, expect a minimum of a 20 minute hold before anyone answers. Same reason I left them in the first place. I am warning everyone I can, please don't waste your money with them. All you will get is headaches and bad service from people who don't car and don't know the first thing about customer service.

0
Replies (1)
Supersonic
Supersonic 's reply02 Apr 2024, 08:17
Official
Good day, Ettienne,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and feedback will be provided as soon as possible.
Kind regards,
AM