DO
Danie O
1 reviews | Active since May 2014
15 Nov 2021, 14:29
Supersonic don't want to keep their loyal customers happy
I'm not getting any joy with their WhatsApp response and everybody is complaining about this and I've had enough if this! Why is it so difficult to provide basic customer service?
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
15 Nov 2021, 14:34Good afternoon Danie.
Thank you for reaching out to Supersonic Fibre. I see that you are having issues getting through to us and I sincerely apologise for the frustration caused. That is not how we aim to make our clients feel. Kindly advise if there is an issue you would like me to look into.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic Fibre. I see that you are having issues getting through to us and I sincerely apologise for the frustration caused. That is not how we aim to make our clients feel. Kindly advise if there is an issue you would like me to look into.
Kind regards, Nonhlanhla
Supersonic 's reply15 Nov 2021, 14:34
Official
Good afternoon Danie.
Thank you for reaching out to Supersonic Fibre. I see that you are having issues getting through to us and I sincerely apologise for the frustration caused. That is not how we aim to make our clients feel. Kindly advise if there is an issue you would like me to look into.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic Fibre. I see that you are having issues getting through to us and I sincerely apologise for the frustration caused. That is not how we aim to make our clients feel. Kindly advise if there is an issue you would like me to look into.
Kind regards, Nonhlanhla
DO
Danie O's updateReviewer Update
15 Nov 2021, 14:38Hi Nonhlanhla, I have been a client of Supersonic before it was known as SmartVillage and nobody is able to help me! I'm moving to a new property in the same area and Supersonic is butchering my order by giving out wrong installations and I'm not able to talk to somebody to resolve this! If I ever have to use that ********** WhatsApp communication I will scream! Can I at least talk to a human being? That is the least Supersonic can do in order to keep me as a client!
DO
Danie O's update15 Nov 2021, 14:38
Reviewer Update
Hi Nonhlanhla, I have been a client of Supersonic before it was known as SmartVillage and nobody is able to help me! I'm moving to a new property in the same area and Supersonic is butchering my order by giving out wrong installations and I'm not able to talk to somebody to resolve this! If I ever have to use that ********** WhatsApp communication I will scream! Can I at least talk to a human being? That is the least Supersonic can do in order to keep me as a client!
DO
Danie O's updateReviewer Update
16 Nov 2021, 11:42So much for trying to resolve this issue? I have responded privately upon Supersonics message and that was it? Another 24 x hours and nothing further. That just prove my point that they are not interested in keeping customers. Zero response from them is also and answer to me?
DO
Danie O's update16 Nov 2021, 11:42
Reviewer Update
So much for trying to resolve this issue? I have responded privately upon Supersonics message and that was it? Another 24 x hours and nothing further. That just prove my point that they are not interested in keeping customers. Zero response from them is also and answer to me?