LS
Lance S
1 reviews | Active since Sept 2015
28 Nov 2022, 10:58
Supersonic don't care if you have internet or not.
I have been with Supersonic as my Internet Provider for years.
There recently was an outage that affected my area. Since then, the area problem has been fixed and all my neighbors have internet again. But I don't. I have called them countless times to get this resolved and they just don't get back to me.
The last time my ISP provided me with internet was on 18 Nov 2022. Now 10 days later, I can only assume that Supersonic has no interest in providing me with internet. What is wrong? If I don't call them, will they call? Are all the tickets closed? Do they think I have internet? Do they care? I don't know.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
28 Nov 2022, 11:04Y'ello, we sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. your query is being attended to.
Supersonic 's reply28 Nov 2022, 11:04
Official
Y'ello, we sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. your query is being attended to.
LS
Lance S's updateReviewer Update
28 Nov 2022, 11:19No. My query is not being attended to. 10 days later I still have no internet. I wrote a new review today.
You guys should be embarrassed.
It would be nice if I got a call without me asking for it.
Maybe try to follow up with something like "Hello. We have noticed that your internet connection is still not restored. We have sent our technicians to assess the problem and will have you back up and running this afternoon."
Instead, here I am wondering if you have forgotten about me or not.
You guys should be embarrassed.
It would be nice if I got a call without me asking for it.
Maybe try to follow up with something like "Hello. We have noticed that your internet connection is still not restored. We have sent our technicians to assess the problem and will have you back up and running this afternoon."
Instead, here I am wondering if you have forgotten about me or not.
LS
Lance S's update28 Nov 2022, 11:19
Reviewer Update
No. My query is not being attended to. 10 days later I still have no internet. I wrote a new review today.
You guys should be embarrassed.
It would be nice if I got a call without me asking for it.
Maybe try to follow up with something like "Hello. We have noticed that your internet connection is still not restored. We have sent our technicians to assess the problem and will have you back up and running this afternoon."
Instead, here I am wondering if you have forgotten about me or not.
You guys should be embarrassed.
It would be nice if I got a call without me asking for it.
Maybe try to follow up with something like "Hello. We have noticed that your internet connection is still not restored. We have sent our technicians to assess the problem and will have you back up and running this afternoon."
Instead, here I am wondering if you have forgotten about me or not.
LS
Lance S's updateReviewer Update
28 Nov 2022, 13:55More than 2 hours after your reply. Still nobody has contacted me.
LS
Lance S's update28 Nov 2022, 13:55
Reviewer Update
More than 2 hours after your reply. Still nobody has contacted me.
LS
Lance S's updateReviewer Update
01 Dec 2022, 13:26Finally! 14 days after my problems began Supersonic sends out a technician. He fixed the problem in 15 minutes.
Jabu was courteous, friendly, professional, knowledgeable and I cannot thank him enough.
Jabu was courteous, friendly, professional, knowledgeable and I cannot thank him enough.
LS
Lance S's update01 Dec 2022, 13:26
Reviewer Update
Finally! 14 days after my problems began Supersonic sends out a technician. He fixed the problem in 15 minutes.
Jabu was courteous, friendly, professional, knowledgeable and I cannot thank him enough.
Jabu was courteous, friendly, professional, knowledgeable and I cannot thank him enough.