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Tarryn B

1 reviews | Active since Sept 2019

13 Aug 2020, 17:13

Supersonic doesn't refunds after debiting to much

The internet is great if you are willing to put up with their useless admin and finance side. Part of the appeal with the Supersonic LTE was that as my needs change I can change my package as long as I notify them before the next billing cycle.(you pay before hand for your data of that month eg pay end of July for Aug) At first everyone was at home and working from home so I was on the large package, then only I was left as home on maternity leave and I went down a package. I am returning to work and went down another package following their instructions on the 13th of July. I get debited for more money than I should as I have gone down a package and as they don't keep up with package changes on the finance side(but I only have the data from the package I moved to) and I have credit from previous mistakes made on their side. I never get the refund I have requested multiple times.

They have fixed my statement but not my invoice. I have spent a small fortune trying to correct their mistakes. No refund as requested 4 times just credit. I can't keep floating their mistakes and all I hear is it has been escalated to the refund department.

So tired of this now. I have spent a fortune on airtime and I can't anymore.

0
Replies (2)
Supersonic
Supersonic 's reply14 Aug 2020, 13:08
Official
Hello Tarryn, a refund request has been submitted and will be processed as soon as possible. I am so sorry for the inconvenience that you have suffered. 

Regards
Sandra 
TB
Tarryn B's update14 Aug 2020, 17:19
Reviewer Update
Hello thank you Sandra but you have forwarded my request to Minnah you forwarded your email and my review and just repeated what I said in my review. Here is updated statement, there is credit. She didn't read my review at all. She asked if I want a refund. In my review I said multiple times that I want a refund. I have really been patient every month there is a mistake. I am fed up. No confirmation email of receipt of my response. Can I please see confirmation on my refund being seen to not just submitted. Sorry but I've heard the company line of its but escalated or requested to many times.