AP
Angel P
1 reviews | Active since Mar 2013
15 Nov 2021, 12:20
Supersonic doesn't refund!!!
I placed an order, paid R199 upfront 04.10.2021. Cancelled the order 05.10.2021 I have been in communication with "someone" via FB Messanger, helping me to get it refunded .... to no avail. Over 40 days and Supersonic cant give me back my R199!?!?!?!?!?!?!?!?!?!?!? Netcash pmt ref ***4 Supersonic tickets lodged #SST004465 12.10.2021 and #SST006460 02.11.2021 NO RESPONSE to these tickets ...... Can someone please pay back what is owed to me ?!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
15 Nov 2021, 13:26Good morning Angel.
Thank you for contacting Supersonic Fiber. I see that you have been having issues with our Billing department. Apologies for the inconveniences and delays caused, please be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for contacting Supersonic Fiber. I see that you have been having issues with our Billing department. Apologies for the inconveniences and delays caused, please be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply15 Nov 2021, 13:26
Official
Good morning Angel.
Thank you for contacting Supersonic Fiber. I see that you have been having issues with our Billing department. Apologies for the inconveniences and delays caused, please be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for contacting Supersonic Fiber. I see that you have been having issues with our Billing department. Apologies for the inconveniences and delays caused, please be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's replyOfficial
15 Nov 2021, 14:32Hi Angel.
Thank you for your patience. I have taken a look at your ticket and I can confirm that your ticket is still in progress with our Billing department. I have escalated for feedback and I will revert once I have feedback from Billing.
Kind regards,
Nonhlanhla
Thank you for your patience. I have taken a look at your ticket and I can confirm that your ticket is still in progress with our Billing department. I have escalated for feedback and I will revert once I have feedback from Billing.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply15 Nov 2021, 14:32
Official
Hi Angel.
Thank you for your patience. I have taken a look at your ticket and I can confirm that your ticket is still in progress with our Billing department. I have escalated for feedback and I will revert once I have feedback from Billing.
Kind regards,
Nonhlanhla
Thank you for your patience. I have taken a look at your ticket and I can confirm that your ticket is still in progress with our Billing department. I have escalated for feedback and I will revert once I have feedback from Billing.
Kind regards,
Nonhlanhla
Best regards,
AP
Angel P's updateReviewer Update
16 Nov 2021, 10:12Good Morning Nonhlanhla. May I please get a response from the billing department? "Waiting" for the billing department is what I have been doing since the 05.10.2021 Can you please get me some concrete response, today. I cannot understand why such a small refund simply cannot be refunded! I will keep adding negative reviews, unfortunately I'm tired of "waiting" .....
AP
Angel P's update16 Nov 2021, 10:12
Reviewer Update
Good Morning Nonhlanhla. May I please get a response from the billing department? "Waiting" for the billing department is what I have been doing since the 05.10.2021 Can you please get me some concrete response, today. I cannot understand why such a small refund simply cannot be refunded! I will keep adding negative reviews, unfortunately I'm tired of "waiting" .....
AP
Angel P's updateReviewer Update
17 Nov 2021, 08:40Good Morning Supersonic. May I please get a response ..... ? Or must I take further steps to obtain my money from you? Thank you
AP
Angel P's update17 Nov 2021, 08:40
Reviewer Update
Good Morning Supersonic. May I please get a response ..... ? Or must I take further steps to obtain my money from you? Thank you
Supersonic 's replyOfficial
17 Nov 2021, 10:16Good day Angel.
I have re-escalated your query once again to Billing to once again look at your case. I will provide feedback as I receive.
Kind regards,
Nonhlanhla
I have re-escalated your query once again to Billing to once again look at your case. I will provide feedback as I receive.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply17 Nov 2021, 10:16
Official
Good day Angel.
I have re-escalated your query once again to Billing to once again look at your case. I will provide feedback as I receive.
Kind regards,
Nonhlanhla
I have re-escalated your query once again to Billing to once again look at your case. I will provide feedback as I receive.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's replyOfficial
17 Nov 2021, 13:23Good afternoon Angel.
I sincerely apologise for the frustration caused. I have re-escalated your query to the Billing manager to get assistance and get your case resolved. I will revert once I have feedback. I am so sorry for the delay on our part.
Kind regards,
Nonhlanhla
I sincerely apologise for the frustration caused. I have re-escalated your query to the Billing manager to get assistance and get your case resolved. I will revert once I have feedback. I am so sorry for the delay on our part.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply17 Nov 2021, 13:23
Official
Good afternoon Angel.
I sincerely apologise for the frustration caused. I have re-escalated your query to the Billing manager to get assistance and get your case resolved. I will revert once I have feedback. I am so sorry for the delay on our part.
Kind regards,
Nonhlanhla
I sincerely apologise for the frustration caused. I have re-escalated your query to the Billing manager to get assistance and get your case resolved. I will revert once I have feedback. I am so sorry for the delay on our part.
Kind regards,
Nonhlanhla
Best regards,
AP
Angel P's updateReviewer Update
25 Nov 2021, 09:49Nonhlanhla, shocking to see how Supersonic / MTN treats people ..... This has just cemented my decision to NEVER use your services and to make sure my family & friends don't too. Really sad I've not received my small refund of R199 in over 50 days?!?!?!?!?!?! Do I need to come to your offices and sit there till I walk out with my money?!
AP
Angel P's update25 Nov 2021, 09:49
Reviewer Update
Nonhlanhla, shocking to see how Supersonic / MTN treats people ..... This has just cemented my decision to NEVER use your services and to make sure my family & friends don't too. Really sad I've not received my small refund of R199 in over 50 days?!?!?!?!?!?! Do I need to come to your offices and sit there till I walk out with my money?!