Supersonic doesn't care about clients

I signed up for a fibre package with Supersonic on the 28/01/2051 through Fibrecompare. I was advised that my 10mpbs package would cost R499 p/m.

After my fibre line was activated , I called in to Supersonic's customer care department and was advised that my Fibre actually costs R695 p/m. I was extremely unhappy that I was misled into taking this package and requested to cancel only to find out that there is no cooling off period(as per their customer care consultants) and that I had to give a months notice in order to cancel.

This forces me to pay an installment that I did not agree to initially for another month plus any cancellation costs due to their clawback policy.

It's absolutely terrible that I am forced to pay a fee that I did not agree to and the company itself does not care that I have been misled. It shows how much they care about customers and till today , no attempt has been made to resolve the pricing issue.

I have emailed their accounts department and cancellation department without any reply from them.

If you value customer service then this is not a company you would want to join as customer service is something that they really don't care about.