AN
Ashley N
1 reviews | Active since Dec 2023
02 Jan 2024, 14:33
SUPERSONIC DOES NOT LIVE UP TO THEIR WORD! DONT USE THEM!
On 20 December I posted, on 27 December I posted and now again! Everytime Supersonic says, we apologise and promises to get my issue resolved and nearly a month later I AM STILL WAITING FOR MY REFUND. Ive sent in all the proof that they asked for, ive emailed, ive phoned, ive sent whatsapp chats and the billing department simply just closes off my tickets. What kind of business are they running!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (13)0
Replies (13)
Supersonic 's replyOfficial
02 Jan 2024, 14:47Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
Supersonic 's reply02 Jan 2024, 14:47
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
AN
Ashley N's updateReviewer Update
02 Jan 2024, 14:48OH PLEASE YOU HAVE SAID THIS TIME AND TIME AND TIME AGAIN AND YOU DONT LIVE UP TO YOUR WORD!!!!!!!!
AN
Ashley N's update02 Jan 2024, 14:48
Reviewer Update
OH PLEASE YOU HAVE SAID THIS TIME AND TIME AND TIME AGAIN AND YOU DONT LIVE UP TO YOUR WORD!!!!!!!!
AN
Ashley N's updateReviewer Update
02 Jan 2024, 15:03THEN YOU NEED TO EDUCATE YOUR STAFF ON GIVING FALSE INFORMATION!!!!!!!!!!!!!!!!!!!!!! I WAS TOLD 7 WORKING DAYS! CLEARLY YOU ARE ALL JUST A BUNCH OF ****S
AN
Ashley N's update02 Jan 2024, 15:03
Reviewer Update
THEN YOU NEED TO EDUCATE YOUR STAFF ON GIVING FALSE INFORMATION!!!!!!!!!!!!!!!!!!!!!! I WAS TOLD 7 WORKING DAYS! CLEARLY YOU ARE ALL JUST A BUNCH OF ****S
Supersonic 's replyOfficial
02 Jan 2024, 15:28Hi Ashley, we have noticed your comment. Please note we are able to assist you with any unresolved issues you may have with us. We will reach out to you shortly.
Supersonic 's reply02 Jan 2024, 15:28
Official
Hi Ashley, we have noticed your comment. Please note we are able to assist you with any unresolved issues you may have with us. We will reach out to you shortly.
Supersonic 's replyOfficial
02 Jan 2024, 18:24Kindly DM us either on Facebook or whatsApp with your details.
Supersonic 's reply02 Jan 2024, 18:24
Official
Kindly DM us either on Facebook or whatsApp with your details.
AN
Ashley N's updateReviewer Update
02 Jan 2024, 18:55and every time you reach out you do so after hours.... when the billing department is not there and no one can help me. once again.... delaying paying me my refund
AN
Ashley N's update02 Jan 2024, 18:55
Reviewer Update
and every time you reach out you do so after hours.... when the billing department is not there and no one can help me. once again.... delaying paying me my refund
AN
Ashley N's updateReviewer Update
02 Jan 2024, 18:56I have dm'd on whatsapp and facebook and i get no help
AN
Ashley N's update02 Jan 2024, 18:56
Reviewer Update
I have dm'd on whatsapp and facebook and i get no help
AN
Ashley N's updateReviewer Update
03 Jan 2024, 11:16WOW.... 24 HOURS LATER AND STILL NO ANSWER AS TO THE DATE WHEN MY REFUND WILL BE PAID BACK TO ME. YOU PEOPLE ARE DISGUSTING
AN
Ashley N's update03 Jan 2024, 11:16
Reviewer Update
WOW.... 24 HOURS LATER AND STILL NO ANSWER AS TO THE DATE WHEN MY REFUND WILL BE PAID BACK TO ME. YOU PEOPLE ARE DISGUSTING
Supersonic 's replyOfficial
03 Jan 2024, 13:32Good day, Ashley,
Thank you for reaching out to Supersonic.
Our sincere apologies for any inconvenience this may have caused.I will follow up with our billing department regarding your refund, and I will revert with feedback as soon as possible.Kind regards,AM
Thank you for reaching out to Supersonic.
Our sincere apologies for any inconvenience this may have caused.I will follow up with our billing department regarding your refund, and I will revert with feedback as soon as possible.Kind regards,AM
Supersonic 's reply03 Jan 2024, 13:32
Official
Good day, Ashley,
Thank you for reaching out to Supersonic.
Our sincere apologies for any inconvenience this may have caused.I will follow up with our billing department regarding your refund, and I will revert with feedback as soon as possible.Kind regards,AM
Thank you for reaching out to Supersonic.
Our sincere apologies for any inconvenience this may have caused.I will follow up with our billing department regarding your refund, and I will revert with feedback as soon as possible.Kind regards,AM
AN
Ashley N's updateReviewer Update
03 Jan 2024, 15:092 HOURS LATER AND STILL NO RESPONSE!!!!!!!!!!!!!!1111
at 8am i requested a call back, someone called and cut my call the minute i answered. at 12 i sent another request, someone just phoned me and cut my call also..... is this how you do business.... im screenshotting my calls and putting this on social media. The BILLING DEPARTMENT BETTER PHONE ME BEFORE 5. I WANT TO KNOW THE DATE OF MY REFUND! I was promised 7 business days by your staff members... i have their names Lindie and Shanaid.............. I WANT MY MONEY REFUNDED TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
at 8am i requested a call back, someone called and cut my call the minute i answered. at 12 i sent another request, someone just phoned me and cut my call also..... is this how you do business.... im screenshotting my calls and putting this on social media. The BILLING DEPARTMENT BETTER PHONE ME BEFORE 5. I WANT TO KNOW THE DATE OF MY REFUND! I was promised 7 business days by your staff members... i have their names Lindie and Shanaid.............. I WANT MY MONEY REFUNDED TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
AN
Ashley N's update03 Jan 2024, 15:09
Reviewer Update
2 HOURS LATER AND STILL NO RESPONSE!!!!!!!!!!!!!!1111
at 8am i requested a call back, someone called and cut my call the minute i answered. at 12 i sent another request, someone just phoned me and cut my call also..... is this how you do business.... im screenshotting my calls and putting this on social media. The BILLING DEPARTMENT BETTER PHONE ME BEFORE 5. I WANT TO KNOW THE DATE OF MY REFUND! I was promised 7 business days by your staff members... i have their names Lindie and Shanaid.............. I WANT MY MONEY REFUNDED TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
at 8am i requested a call back, someone called and cut my call the minute i answered. at 12 i sent another request, someone just phoned me and cut my call also..... is this how you do business.... im screenshotting my calls and putting this on social media. The BILLING DEPARTMENT BETTER PHONE ME BEFORE 5. I WANT TO KNOW THE DATE OF MY REFUND! I was promised 7 business days by your staff members... i have their names Lindie and Shanaid.............. I WANT MY MONEY REFUNDED TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
AN
Ashley N's updateReviewer Update
03 Jan 2024, 18:30Please note that because you have failed to respond yet again I have lodged a complaint against you with the ISPA.
AN
Ashley N's update03 Jan 2024, 18:30
Reviewer Update
Please note that because you have failed to respond yet again I have lodged a complaint against you with the ISPA.
AN
Ashley N's updateReviewer Update
04 Jan 2024, 09:4048 HOURS LATER AND AGAIN NO ONE GETS BACK TO ME. I REQUEST A CALL BACK AND SPEAK TO TAMOGELO WHO TELLS ME THAT NOTHING HAS BEEN ACTIONED ON MY TICKET....... WOW YOU PEOPLE ARE REALLY SOMETHING ELSE. WILL BE SENDING THAT RECORDING TO THE ISPA ALSO.
AN
Ashley N's update04 Jan 2024, 09:40
Reviewer Update
48 HOURS LATER AND AGAIN NO ONE GETS BACK TO ME. I REQUEST A CALL BACK AND SPEAK TO TAMOGELO WHO TELLS ME THAT NOTHING HAS BEEN ACTIONED ON MY TICKET....... WOW YOU PEOPLE ARE REALLY SOMETHING ELSE. WILL BE SENDING THAT RECORDING TO THE ISPA ALSO.
AN
Ashley N's updateReviewer Update
05 Jan 2024, 10:28WOW WOW WOW.... 72 HOURS LATER SINCE A.M. SAID THEY WOULD GET BACK TO ME AND YET STILL NOTHING! IVE EVEN EMAILED THE MD AND CFO AND EMAILED A GUY BY THE NAME OF CARLOS, I LOGGED TICKETS 4 TIMES YESTERDAY, I GET PROMISED A MANAGER WILL CALL ME BACK IN AN HOUR.................. AND YET I AM STILL WAITING. WHY IS IT SO DIFFICULT SUPERSONIC FOR YOU TO REFUND MY MONEY??????? OR DO YOU SIMPLY JUST MAKE PROMISES YOU DONT LIVE UP TO????? I WAS PROMISED 7 WORKING DAYS FROM 2 AGENTS.... LINDIE AND SHANAID................ IT IS NOW 18 WORKING DAYS LATER AND I AM YET TO GET MY MONEY BACK.
AN
Ashley N's update05 Jan 2024, 10:28
Reviewer Update
WOW WOW WOW.... 72 HOURS LATER SINCE A.M. SAID THEY WOULD GET BACK TO ME AND YET STILL NOTHING! IVE EVEN EMAILED THE MD AND CFO AND EMAILED A GUY BY THE NAME OF CARLOS, I LOGGED TICKETS 4 TIMES YESTERDAY, I GET PROMISED A MANAGER WILL CALL ME BACK IN AN HOUR.................. AND YET I AM STILL WAITING. WHY IS IT SO DIFFICULT SUPERSONIC FOR YOU TO REFUND MY MONEY??????? OR DO YOU SIMPLY JUST MAKE PROMISES YOU DONT LIVE UP TO????? I WAS PROMISED 7 WORKING DAYS FROM 2 AGENTS.... LINDIE AND SHANAID................ IT IS NOW 18 WORKING DAYS LATER AND I AM YET TO GET MY MONEY BACK.