Supersonic does not know what customer service means!!!! ( CAS-110511-M2P4M7 ) and ( CAS-113-860-B728-M5)

On the 16th of June I called Supersonic due to extremely slow internet speed and after spending over an hour on the phone the manager Mike told me that the problem was my router. He said I was not using your preferred router that is why the speed is sometimes not stable. My complex was previously with Smart Village which was taken over by Supersonic, I was NEVER offered your preferred router when you took over according to your technicians I should have received one. Mike put me through to customer services so that a router can be delivered to me. The agent said she would escalate my query and that the router would be delivered to me in 2-3 days

On the 19th of June I called again as I have heard nothing from Supersonic and the agent told me that my query had not been attended to even though it is suppose to be an “ escalated query” and she said she would escalate it again to project management.

After a week of not receiving any feedback on the 23rd of June I eventually emailed Mr Ismail ( one of your managers) to explain the situation up till now 29th of June I have not received any communication at all from anyone. No wonder your service is terrible if the managers can’t even be bothered to assist!

I actually upgraded by internet package to a faster speed a month ago as the programs I run require me to have a fast internet connection. I am now paying more per month, but I am not receiving the service!

My internet is extremely slow and unstable AGAIN today I call in and the agent cannot help me and said a technician will call me in 24 hours.....

This needs to be resolved ASAP or I will be forced to reconsider my contract with you.